1. pRODUCTS AND SERVICES

Molos Art Gallery and Store offers a curated selection of art, design and lifestyle products, including original paintings, drawings, sculptures, handmade ceramics, prints, apparel, accessories, books, magazines and other selected goods.

We also offer creative workshops, including ceramics and painting workshops.

All products and services are subject to availability.

Because many of our products are handmade or individually produced, slight variations in shape, size, colour, glaze, texture and finish may occur. These variations are part of the character of handmade products and are not considered defects.

We make every reasonable effort to display product colours and details accurately. However, colours may appear slightly different depending on your screen or device.

2. PRICES AND PAYMENTS

All prices displayed on our website are shown in euros (€), unless otherwise indicated.

We accept the payment methods displayed at checkout, including supported credit/debit card payments and, where available, bank transfer.

Orders are considered confirmed once payment has been successfully completed and the customer receives an order confirmation.

Shipping charges are calculated separately and displayed at checkout before the order is completed.

3. SHIPPING AND DELIVERY

Molos Art Gallery and Store ships within Kosovo and internationally.

International orders are shipped via DHL Express to provide fast and reliable delivery. As this is an express shipping service, international shipping costs may be higher than standard postal delivery.

Estimated delivery times after dispatch are:

• Kosovo: approximately 1–3 working days
• Albania and North Macedonia: approximately 1–3 working days
• Europe: approximately 1–3 working days
• USA: approximately 1–3 working days
• Other international destinations: delivery times may vary depending on the destination
  

Delivery times are estimates and are not guaranteed. International shipments may occasionally experience delays due to customs procedures, public holidays, courier operations, weather conditions or other circumstances outside our control.

Shipping costs are calculated based on the destination and order and will be displayed at checkout before payment.

Customers are responsible for providing a complete and accurate delivery address. Molos Art Gallery and Store cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

4. CUSTOMS,DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Molos Art Gallery and Store does not control customs charges and cannot predict the amount that may be charged by authorities in the destination country.

Customers purchasing internationally are responsible for checking any applicable import requirements before placing an order.

5. RETURNS AND RIGHTS OF WITHDRAWAL

For eligible online purchases, customers may request a return within 14 days of receiving their order, in accordance with applicable consumer protection law.

To request a return, please contact us at molos.artgallery@gmail.com before sending the product back.

Returned products must be unused and returned in their original condition and, where possible, in their original packaging.

Unless the product is defective, damaged upon delivery or otherwise required by applicable law, the customer is responsible for the direct cost of returning the product.

Certain products may not be eligible for return where permitted by law, including products that have been made to order, customized, or personalized specifically for the customer.

6. PRODUCTS THAT CANNOT BE RETURNED

Certain products may be excluded from the right of withdrawal where permitted by applicable law.

This may include:

• Products made specifically according to the customer's specifications;
  Clearly personalized or customized products;
• Other products or services that fall within a statutory exception to the right of withdrawal.
  Any applicable return restriction will be communicated where appropriate.
  

7. DAMAGED AND INCORRECT ORDERS

We carefully package our ceramics, artworks, and other products for shipping. If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at molos.artgallery@gmail.com.

8. HANDMADE CERAMIC AND ARTWORK

Many Molos products are handmade or created individually.

Small variations in dimensions, glaze, colour, surface, brushwork, texture and form are natural characteristics of handmade products. Individual pieces may therefore differ slightly from photographs displayed on our website.

Such natural variations do not constitute defects.

Actual damage, significant defects or products that do not correspond to the order will be handled separately under our damaged or incorrect orders policy and applicable consumer law.

9. WORKSHOP RESERVATIONS

Workshop reservations are non-refundable.
If you are unable to attend your booked workshop, you may request to move your reservation to another available date by contacting us in advance.
Date changes are subject to availability.
If Molos cancels a workshop, participants will be offered an alternative date or an appropriate refund. Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.

10. ORDER CANCELLATION

If you wish to cancel an order before it has been shipped, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before dispatch. If the order has already been shipped, it may need to be handled as a return.

Cancellation rights provided by applicable consumer law remain unaffected.

11. avaliability and order acceptance

In rare cases, an item may become unavailable after an order has been placed. If we cannot fulfil your order, we will contact you and provide an appropriate refund for the unavailable item.

We reserve the right to refuse or cancel an order in cases of obvious pricing errors, suspected fraudulent activity or other legitimate reasons permitted by law.

12. INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing on molos.store, including photographs, artwork images, illustrations, designs, graphics, logos, text and other creative material, belongs to Molos Art Gallery and Store or is used with the permission of the relevant artist or rights holder.

Content may not be copied, reproduced, distributed, commercially used or modified without prior permission from Molos Art Gallery and Store or the relevant rights holder.

Purchasing an artwork, print, ceramic object or other product does not transfer copyright or reproduction rights to the purchaser unless expressly agreed in writing.

13. WEBSITE INFORMATION

We make reasonable efforts to ensure that information, descriptions, prices and photographs on our website are accurate.

Occasionally, errors may occur. We reserve the right to correct errors or update information where necessary.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

14. PRIVACY

Personal information provided when placing an order or contacting us is handled in accordance with our Privacy Policy and applicable data protection requirements.

Payment information is processed through the payment services available on our website. Molos Art Gallery and Store does not independently store complete payment-card details unless specifically required and permitted by the applicable payment system and law.

15. GOVERNING LAW

These Terms and Conditions are governed by the applicable laws of the Republic of Kosovo.

Nothing in these Terms and Conditions is intended to restrict any mandatory consumer protection rights that apply to a customer under applicable law.

16. CHANGES TO THESE TERMS

Molos Art Gallery and Store may update these Terms and Conditions from time to time.

The Terms and Conditions applicable to an order are those in effect when the customer places that order, except where a change is required by law.

17. CONTACT INFORMATION

If you have questions regarding an order, return, workshop reservation or these Terms and Conditions, please contact us:

Molos Art Gallery and Store
Kalabria, rr. Ymer Aliu
Prishtina, Kosovo

Email: molos.artgallery@gmail.com
Phone: +383 44 313 076
Opening hours: Monday–Saturday, 10:00–18:00